Refund policy

Last Updated: 12/6/2025

At TEKNIK69, we strive to ensure you are completely satisfied with your purchase. Because we work with third-party suppliers and manufacturers, our refund and warranty process includes both seller protections and manufacturer warranties. By purchasing from our store, you agree to the following refund terms:

10-Day Seller Satisfaction Warranty

  • Your satisfaction with the performance of the product is warranted for 10 days from the date you receive the product.

  • During this 10-day window, you may request a refund or replacement if the product does not perform as advertised or arrives with functional defects.

Manufacturer Warranty (Effective Day 11)

  • Beginning on day 11 after delivery, the manufacturer’s warranty becomes the sole and superior warranty for your product.

  • All performance, defect, or functionality concerns after the 10-day seller warranty period must be handled directly through the manufacturer’s warranty process.

  • TEKNIK69 is not responsible for manufacturer approval, denial, or processing times once their warranty becomes active.

Physical Damage Policy

  • Physical damage to the product voids the seller’s 10-day warranty, unless the damage is clearly the result of shipping or carrier mishandling.

  • Shipping-related damage must be reported within 48 hours of product delivery, with photos/videos documenting the condition of the package and the item.

Eligibility for Refunds or Replacements

To qualify under the 10-day seller warranty, the following conditions must be met:

  • The product must be returned in its original packaging and with all included accessories.

  • The issue must be related to product performance, not user damage or misuse.

  • A valid proof of purchase is required.

  • Customer must provide reasonable evidence (photos, video, description) of the defect or performance issue.

Non-Refundable Situations

Refunds or replacements cannot be issued when:

  • The product shows signs of physical damage not reported as shipping damage on the delivery date.

  • The 10-day seller warranty period has expired.

  • The customer chooses not to pursue the manufacturer’s warranty after day 11.

  • The issue is caused by misuse, improper installation, unauthorized repair/modification, or accidental damage.

Return Shipping

  • For approved returns under the 10-day seller warranty, return shipping instructions will be provided.

  • Some suppliers may require the customer to pay for return shipping; policies vary by product type and supplier.

Refund Processing

  • Approved refunds are issued to the original payment method.

  • Refund processing times vary by payment provider but typically take 3–10 business days after the returned item is confirmed received by the supplier.

Contact Us

For warranty questions, refund requests, or assistance with a return, please contact us at:

TEKNIK0690@GMAIL.COM